An overview of data protection This is a overview of what happens to your personal information when you visit our website or online shop. We respect the privacy of our online visitors and customers and recognise the importance of protecting the privacy. This Privacy Policy should give you a overview of the types of information we collect, use and share, as well how we protect this. We ask for certain information so we can provide you with the products or services you request (i.e., when you make a purchase, subscribe for our newsletter, or create an account).  

We may collect and process the following:

• Information you provide by creating an account, such as your name, email, telephone number

• Information you provide by subscribing to our newsletter

• Information you provide when ordering from our webshop, such as postal address and payment details

• Information you provide such as records and copies of your correspondence if you contact us

• Note that we do not collect or store any payment information on our servers. We do this through third parties with proper safeguards in place to secure any data or personal information obtained 

Information we get through your interaction When visiting our website, analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is anonymous (i.e. we will not be able to identify you from this data). For this reason, we may obtain information by using cookies. Use of cookies helps us to improve our Website and deliver a more personalised experience. Some advertisements on our Website are served by third-party companies. Please note that these companies may also use cookies to collect information about our users. 

How do we use the information Your personal information is collected and processed by us for purposes which are strictly connected to the use of our Services and the purchase of our products. We may use the information in the following ways: to set up and manage your account so you can place orders; so we can make sure that the items you order get to you and arrive on time; so we can communicate with you about your orders and your account.  

Sharing information with others We treat your information with care and confidentiality, and do not share, sell or trade your information with third parties other than as explicitly addressed in this Policy or when you have given your prior consent. To be able to carry out our business, we need to work with several third parties who are experts in their partial fields, such as our core service providers. We will also share your information when we are required to comply with a legal request or where we believe it is necessary to protect FIVE POCKET. 

Protection and management of information We have taken appropriate technical and organizational measures to protect your information against any loss, alteration, access, or misuse. We also want you to have simple and meaningful choices over your information, so for that reason, we provide you with tools to manage the privacy and security of your information yourself. 

Encryption and security All payment information provided by you is transmitted via Secure Socket Layer (SSL) technology, which encrypts your information before it is sent to us to protect the information from unauthorized use. It protects you against the misuse of your card number. All payment details are processed through a gateway provider and are not stored or processed on our servers. Although we will do our best to protect your personal information, security cannot be guaranteed.

Payment service providers are: 

• Credit card Simply pay your order with the credit cards from VISA and Mastercard. For the payment process, we need the following information: credit card company, card number, validity and secure code. The secure code is a three-digit number on the back of your credit card, providing you with additional payment security.

• PayPal We accept payments via PayPal. The provider of this service is PayPal Europe (Luxembourg). PayPal is financial technology company operating an online payments system in most countries that support online money transfers and serves as an electronic alternative to traditional paper methods such as checks and money orders. If you select payment via PayPal, the payment data you provide will be supplied to PayPal. 

• Apple Pay Apple Pay is a mobile payment and digital wallet service by Apple Inc. (California, US).  Apple Pay allows users to make payments in person, in iOS apps, and on the web using Safari. Apple Pay uses the EMV Payment Tokenization Specification. The service keeps customer payment information private from the retailer by replacing the customer's credit or debit card Funding Primary Account Number (FPAN) with a tokenized Device Primary Account Number (DPAN). If you select payment via Apple Pay, the payment data you provide will be supplied to Apple Inc.

Newsletter When you register for our newsletter by submitting your email address in the newsletter module found at the bottom of any page on the Website or in the newsletter pop up. We don’t send the newsletter to online (or registered) visitors unless you have chosen to receive this. All of our email communication contains an unsubscribe button, so at any time you can easily opt-out from receiving future emails. We use Squarespace Marketing Tools to realize and analyze our newsletter campaigns.

Registration on our website You can register on our website in order to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration. To inform you about important changes such as those within the scope of our site or technical changes, we will use the email address specified during registration. Data collected during registration will be store for as long as you remain registered on our website.  

Contact form Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information. We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). 

Social Networks On our website you may find social plug-ins from various social networks such as Facebook, Instagram&Co. If you choose to interact with a social network, your activity on our Devices will also be made available to these social networks. If you are logged in on one of these social networks during your visit to our Websites, the social network might add this information to your profile on this network. We are not responsible for their use of data. Please check the privacy statement for each social network for further information. 

Cookies When you visit our website or online shop, unique cookies are placed to distinguish your browser from all other browsers that visit our site. By recognizing your browser, we can serve you better. You can find out which cookies we use for an overview of all the cookies, please read Cookie Statement.

Third party links Our website may include links to external websites operated by other. These third-party links may collect personal information from visitors to their website. FIVE POCKET has no responsibility or liability for the content and activities of these linked websites. 

Minors If you are under the age of 18, we require that you inform and obtain parental or guardian consent before you provide us with your personal information. 

Changes We reserve the right to make changes to this Policy. Changes will be posted on our Devices. You will automatically be bound by the amended Policy. We advise you to read this Policy regularly so that you are aware of changes at all times.  

Information blocking and deleting As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the contact form on our website.